Step 3 of 8. file C:\MPsoftSv\Updates\updavlsu.ref does not exist

Message:

Step 3 of 8. file C:\MPsoftSv\Updates\updavlsu.ref does not exist

NOTE: The path 'C:\MPsoftSv\Updates\updavlsu.ref' is only used as an example.

Diagnostic:

When you run the update procedure from the MP Support Center, the following message appears: "Step 3 of 8. file C:\MPsoftSv\Updates\updavlsu.ref does not exist"

Cause:

The required files to the update process do not exist or are incomplete.

Solution:

You must update the MP version 9 programs downloading the last revision manually

• Download the Updates.rar file with the last revision ( ), click here to download it now or download it from our downloads section of our website.
• Find the Updates.rar file in your PC and unzip it.

Updates.rar is a compressed file that requires the installation of an application as WINRAR or WINZIP on your PC to open it.

• Once the file has been uncompressed the UPDATES folder is created.
• Enter to the UPDATES folder and make sure that all files and folders exist as this image.
• Stop the MP Update Service.
• Go to the folder where the MP Update Service is installed (e.g. C:\MPsoftSv or \\ServerName\MPsoftSv). If you don't know where the MP Update Service is installed, ask for techical assistance to the IT department of your Company or read the Installation Manual.
• Rename the Updates folder as Updates-old.
• Copy the UPDATES folder (Generated on the step 3) and paste it at the path: C:\MPsoftSv or \\ServerName\MPsoftSv.

Once you has been completed this procedure, you can upgrade your program from the MP Support Center.

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