La suite versión 10 va mejorando día con día mediante actualizaciones periódicas optimizando el rendimiento y la compatibilidad con nuevo hardware, además de corregir los errores detectados con el uso diario del software.

En este enlace encontrarás una lista de todas las actualizaciones que se han publicado para la suite versión 10, ahí también puedes consultar los detalles de las mejoras y/o correcciones que incluye cada revisión.

Mantener actualizado tu suite trae muchos beneficios, por esta razón te hacemos las siguientes recomendaciones para la correcta actualización del sistema.

Recommendations:

• Es importante que durante la actualización ninguna de las aplicaciones de la suite versión 10 esté en uso, con el fin de garantizar la correcta ejecución del proceso.
• Es necesario que sus equipos cuenten con acceso a Internet y a nuestro sitio: https://mpsoftware.com.mx.
• If your computers are on the network and/or shared databases, we recommend to update them in the following order:
  1. Los equipos en los que se ejecute cualquiera de las aplicaciones que requieren la activación de una licencia, es decir: Gestión de mantenimiento, Inventario de repuestos, Control de herramientas y Administrador de Solicitudes.
  2. The computers on which to run the application AND TECHNICAL CONSULTATION.
  3. The computers on which the application is running REPORTING APPLICATIONS.
• Make sure you have administrator credentials on each computer as updates request privileges or elevated permissions to registered correctly. Ask for support personnel systems in your company to meet this requirement.
• If hired MPhosting the updates run automatically; however, if during the update process application is detected and/or open session, the process will be stopped by security. If you have difficulty stopping the operation, it is necessary to contact Technical Support by writing to soporte@mpsoftware.com.mx to see issues related to updates. After 3 attempts to run the update, the process is stopped by security; it is important that you contact us to provide the support required.

Update procedure of the suite for PCs and Tablets with Windows

Performs the procedure as indicated for the upgrade to your Suite MP version 10 is a success:

STEP 1. DOWNLOAD AND INSTALL THE UPDATE PACKAGE

1. Select a computer that has installed the entire Suite and runs there the update process. This process will start the download of the update package from our site, so it is important to have access to it via the internet; it is also possible that the system requires elevated permissions, or administrator downloading and running the update.
   Note: If you have problem for the automatic download of the update package, we remind you that you can do in a manual way, the download is available on our website:
   https://support.mpsoftwarecmms.com/actualizaciones-sistema-version-10
2. At the conclusion of the update, the Suite will detect the change of user of Windows (Usern ↔ Administrator) and it is possible that you are asked to activate the license of the system; Then, close the app in the Suite that you are running, and we will recover the credentials of the Windows user (Usern ) that if you have the Activation record.

STEP 2. RECORD OF IMPROVEMENTS IN THE DATABASES
DATABASE MAINTENANCE MANAGEMENT

3. On the same computer in STEP 1, run the application, maintenance Management and opens the database with which you work normally; if required, enter the user and password accordingly. The system will take some time to start, because, at this point you are performing internal operations to implement all the improvements of the update.
   IMPORTANT: Verify that there are no error messages when you log in to the database. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pmGMT-6 Cd. of Mexico).
4. The application prompts you to accept the changes in the database, the time for the execution of this procedure depends on the size of the database.
5. The application will request a second occasion, the registration of the firm to corroborate the information.
6. Repeat from point 3 to 5 for each database Maintenance that you have access to in the computer.

DATABASE APPLICATIONS

7. On the same computer in STEP 1, run the application ADMINISTRATOR REQUESTS.
8. Opens the database with which you work normally; if required, enter the user and password accordingly. This will enable the improvements included in the update.
   IMPORTANT: Verify that there are no error messages when you log in to the database. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pmGMT-6 Cd. of Mexico).
9. Repeats the point 8 for each database Applications that you have access to in the computer.

DATABASE OF INVENTORY OF SPARE PARTS

10. On the same computer in STEP 1, run the application INVENTORY OF spare PARTS.
11. Opens the Inventory database with the work normally; if required, enter the user and password accordingly. This will enable the improvements included in the update.
    IMPORTANT: Verify that there are no error messages when you log in to the databases. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 53645694 in a hours Mon-Fri:9: 00am-6:00 pm (GMT-6 Cd. of Mexico).
12. Repeats the point 11 for each Inventory database that you have access to in the computer.

DATABASE CONTROL TOOLS

13. On the same computer in STEP 1, run the application CONTROL TOOLS.
14. Opens the database of Tools with which you work normally; if required, enter the user and password accordingly. This will enable the improvements included in the update.
    IMPORTANT: Verify that there are no error messages when you log in to the databases. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pm (GMT-6 Cd. of Mexico).
15. Repeats the point 14 for each database Tools that you have access to in the computer.

STEP 3. UPDATE REMAINING TEAMS
COMPUTERS WITH APPLICATIONS THAT REQUIRE THE ACTIVATION OF A LICENSE

16. Once the STEPS 1 and 2he proceeds to run the update on all computers that have installed the full suite, or well, the computers that use any of these applications: Management of Maintenance, parts Inventory, Control of tools or Manager requests. It is possible that the system requires elevated permissions or administrator to download the update package and execute the procedure.
17. At the conclusion of the update, the Suite will detect the change of user of Windows (Usern ↔ Administrator) and it is possible that you are asked to activate the license of MP. Closes the application of the Suite that you are running, and we will recover the credentials of the Windows user (Usern ) that if you have the Activation record.
18. Running the applications in the suite: Management of Maintenance, parts Inventory, Control of tools and/or Manager requests to ensure that the upgrade process has been successfully completed. The system will no longer be required to perform additional tasks and be able to work again with your databases up to date.
    IMPORTANT: Verify that there are no error messages when you log in to the databases. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pm (GMT-6 Cd. of Mexico).

TEAMS WITH THE APPLICATION AND TECHNICAL CONSULTATION

19. The upgrade process runs on the computers where the application uses Technical and Query by logging in to the application and accepting the download of the update package. It is possible that the system requires elevated permissions, or administrator downloading and running the update.
20. Run the application AND TECHNICAL CONSULTATION V10, the system will no longer be required to perform additional tasks and be able to work again with your databases up to date.
    IMPORTANT: Verify that there are no error messages when you log in to the databases. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pm (GMT-6 Cd. of Mexico).

TEAMS WITH THE APPLICATION TO REPORT REQUESTS (REPORTING)

21. The upgrade process runs on the computers where the application is used REPORTING by logging in to the application and accepting the download of the update package. It is possible that the system requires elevated permissions, or administrator downloading and running the update.
22. Running the REPORTING of requests, the system will no longer be required to perform additional tasks and be able to work again with your databases up to date.
    IMPORTANT: Verify that there are no error messages when you log in to the databases. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pm (GMT-6 Cd. of Mexico).