{"id":6971,"date":"2023-05-01T11:29:42","date_gmt":"2023-05-01T17:29:42","guid":{"rendered":"https:\/\/support.mpsoftwarecmms.com\/?page_id=6971"},"modified":"2024-02-07T21:02:00","modified_gmt":"2024-02-08T03:02:00","slug":"como-actualizar-los-programas-de-la-suite-mp-version-10","status":"publish","type":"page","link":"https:\/\/support.mpsoftwarecmms.com\/en_us\/como-actualizar-los-programas-de-la-suite-mp-version-10\/","title":{"rendered":"How to update the programs in the suite MP version 10?"},"content":{"rendered":"<div id=\"rowone\"  data-column-margin=\"default\" data-midnight=\"dark\" data-top-percent=\"2%\" data-bottom-percent=\"2%\"  class=\"wpb_row vc_row-fluid vc_row full-width-section standard_section\"  style=\"padding-top: calc(100vw * 0.02); padding-bottom: calc(100vw * 0.02); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div style=\"margin-top: -30px; \" class=\"vc_col-sm-7 wpb_column column_container vc_column_container col neg-marg no-extra-padding inherit_tablet inherit_phone\"  data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p style=\"margin-bottom: 0; padding-bottom: 0;\"><a href=\"https:\/\/support.mpsoftwarecmms.com\/en_us\/\">Home<\/a> \/ <a href=\"https:\/\/support.mpsoftwarecmms.com\/en_us\/temario-instalacion-bases-de-datos-y-entorno\/\">About the installation, databases and the environment<\/a><\/p>\n<h2><strong>\u00bfC\u00f3mo actualizar los programas de la Suite Versi\u00f3n 10?<\/strong><\/h2>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h4><strong>Index<\/strong><br \/>\n<a id=\"0301a\" href=\"https:\/\/support.mpsoftwarecmms.com\/en_us\/edicion-del-catalogo-de-equipos\/#agregar-un-equipo\"><\/a><\/h4>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 10px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element  enlacesindice\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><a href=\"#actualizaciona\">Recommendations<\/a><br \/>\n<a href=\"#actualizacionb\">Update procedure of the suite for PCs and Tablets with Windows<\/a><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 60px;\" class=\"divider\"><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-5 wpb_column column_container vc_column_container col padding-1-percent inherit_tablet inherit_phone\"  data-t-w-inherits=\"default\" data-border-animation=\"\" data-border-animation-delay=\"\" data-border-width=\"2px\" data-border-style=\"solid\" data-border-color=\"#999999\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" style=\"border: 2px solid rgba(255,255,255,0); \"><span class=\"border-wrap\" style=\"border-color: #999999;\"><span class=\"border-top\"><\/span><span class=\"border-right\"><\/span><span class=\"border-bottom\"><\/span><span class=\"border-left\"><\/span><\/span><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69e0c5a92ba1f\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone\"   data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\">\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element  temasrelacionados\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h4><strong>Related topics<\/strong><\/h4>\n<p><a href=\"https:\/\/support.mpsoftwarecmms.com\/en_us\/instalacion-de-la-suite-de-programas-del-mp\/#instalaciona\">\u25b8 Installation on PCs or Tablets with Windows<\/a><br \/>\n<a href=\"https:\/\/support.mpsoftwarecmms.com\/en_us\/que-es-el-servicio-mphosting\/\">\u25b8 What is the service MPhosting?<\/a><br \/>\n<a href=\"https:\/\/support.mpsoftwarecmms.com\/en_us\/activacion-de-la-licencia-de-uso\/#activaciona\">\u25b8 Activation of license(s) when the MP was installed in PCs or tablets with Windows<\/a><br \/>\n<a href=\"https:\/\/support.mpsoftwarecmms.com\/en_us\/activacion-de-la-licencia-de-uso\/#activacionb\">\u25b8 Entry and activation of license(s) when to make the service MPhosting<\/a><br \/>\n<a href=\"https:\/\/support.mpsoftwarecmms.com\/en_us\/activacion-de-la-licencia-de-uso\/#activacionc\">\u25b8 Other programs and mobile Apps free to use that do not require license activation<\/a><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"actualizaciona\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p>La suite versi\u00f3n 10 va mejorando d\u00eda con d\u00eda mediante actualizaciones peri\u00f3dicas optimizando el rendimiento y la compatibilidad con nuevo hardware, adem\u00e1s de corregir los errores detectados con el uso diario del software.<\/p>\n<p>En este enlace encontrar\u00e1s una lista de todas las actualizaciones que se han publicado para la suite versi\u00f3n 10, ah\u00ed tambi\u00e9n puedes consultar los detalles de las mejoras y\/o correcciones que incluye cada revisi\u00f3n.<\/p>\n<p>Mantener actualizado tu suite trae muchos beneficios, por esta raz\u00f3n te hacemos las siguientes recomendaciones para la correcta actualizaci\u00f3n del sistema.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><strong>Recommendations:<\/strong><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 10px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<ul>\n<li>Es importante que durante la actualizaci\u00f3n ninguna de las aplicaciones de la suite versi\u00f3n 10 est\u00e9 en uso, con el fin de garantizar la correcta ejecuci\u00f3n del proceso.<\/li>\n<li>Es necesario que sus equipos cuenten con acceso a Internet y a nuestro sitio: https:\/\/mpsoftware.com.mx.<\/li>\n<li>If your computers are on the network and\/or shared databases, we recommend to update them in the following order:\n<ol>\n<li>Los equipos en los que se ejecute cualquiera de las aplicaciones que requieren la activaci\u00f3n de una licencia, es decir: Gesti\u00f3n de mantenimiento, Inventario de repuestos, Control de herramientas y Administrador de Solicitudes.<\/li>\n<li>The computers on which to run the application AND TECHNICAL CONSULTATION.<\/li>\n<li>The computers on which the application is running REPORTING APPLICATIONS.<\/li>\n<\/ol>\n<\/li>\n<li>Make sure you have administrator credentials on each computer as updates request privileges or elevated permissions to registered correctly. Ask for support personnel systems in your company to meet this requirement.<\/li>\n<li>If hired MPhosting the updates run automatically; however, if during the update process application is detected and\/or open session, the process will be stopped by security. If you have difficulty stopping the operation, it is necessary to contact Technical Support by writing to soporte@mpsoftware.com.mx to see issues related to updates. After 3 attempts to run the update, the process is stopped by security; it is important that you contact us to provide the support required.<\/li>\n<\/ul>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"actualizacionb\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"false\"><div class=\"inner-wrap\"><div class=\"row-bg\"  style=\"\"><\/div><\/div><div class=\"row-bg-overlay\" ><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h4><strong>Update procedure of the suite for PCs and Tablets with Windows<br \/>\n<\/strong><\/h4>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p>Performs the <span class=\"searchHighlight\">procedure as indicated<\/span> for the upgrade to your Suite MP version 10 is a success:<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><strong>STEP 1.<\/strong> DOWNLOAD AND INSTALL THE UPDATE PACKAGE<\/p>\n<ol>\n<li>Select a computer that has installed the entire Suite and runs there the update process. This process will start the download of the update package from our site, so it is important to have access to it via the internet; it is also possible that the system requires elevated permissions, or administrator downloading and running the update.<br \/>\nNote: If you have problem for the automatic download of the update package, we remind you that you can do in a manual way, the download is available on our website:<br \/>\n<a href=\"https:\/\/support.mpsoftwarecmms.com\/en_us\/actualizaciones-sistema-version-10\/\">https:\/\/support.mpsoftwarecmms.com\/actualizaciones-sistema-version-10<\/a><\/li>\n<li>At the conclusion of the update, the Suite will detect the change of user of Windows (Usern \u2194 Administrator) and it is possible that you are asked to activate the license of the system; Then, close the app in the Suite that you are running, and we will recover the credentials of the Windows user (Usern ) that if you have the Activation record.<\/li>\n<\/ol>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><strong>STEP 2. <\/strong>RECORD OF IMPROVEMENTS IN THE DATABASES<br \/>\nDATABASE MAINTENANCE MANAGEMENT<\/p>\n<ol style=\"margin-top: 0;\" start=\"3\">\n<li>On the same computer in STEP 1, run the application, maintenance Management and opens the database with which you work normally; if required, enter the user and password accordingly. The system will take some time to start, because, at this point you are performing internal operations to implement all the improvements of the update.<br \/>\nIMPORTANT: Verify that there are no error messages when you log in to the database. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pm<span class=\"KfQeJ\">GMT-6<\/span> Cd. of Mexico).<\/li>\n<li>The application prompts you to accept the changes in the database, the time for the execution of this procedure depends on the size of the database.<\/li>\n<li>The application will request a second occasion, the registration of the firm to corroborate the information.<\/li>\n<li>Repeat from point 3 to 5 for each database Maintenance that you have access to in the computer.<\/li>\n<\/ol>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p>DATABASE APPLICATIONS<\/p>\n<ol style=\"margin-top: 0;\" start=\"7\">\n<li>On the same computer in STEP 1, run the application ADMINISTRATOR REQUESTS.<\/li>\n<li>Opens the database with which you work normally; if required, enter the user and password accordingly. This will enable the improvements included in the update.<br \/>\nIMPORTANT: Verify that there are no error messages when you log in to the database. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pm<span class=\"KfQeJ\">GMT-6<\/span> Cd. of Mexico).<\/li>\n<li>Repeats the point 8 for each database Applications that you have access to in the computer.<\/li>\n<\/ol>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p>DATABASE OF INVENTORY OF SPARE PARTS<\/p>\n<ol style=\"margin-top: 0;\" start=\"10\">\n<li>On the same computer in STEP 1, run the application INVENTORY OF spare PARTS.<\/li>\n<li>Opens the Inventory database with the work normally; if required, enter the user and password accordingly. This will enable the improvements included in the update.<br \/>\nIMPORTANT: Verify that there are no error messages when you log in to the databases. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 53645694 in a hours Mon-Fri:9: 00am-6:00 pm (GMT-6 Cd. of Mexico).<\/li>\n<li>Repeats the point 11 for each Inventory database that you have access to in the computer.<\/li>\n<\/ol>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p>DATABASE CONTROL TOOLS<\/p>\n<ol style=\"margin-top: 0;\" start=\"13\">\n<li>On the same computer in STEP 1, run the application CONTROL TOOLS.<\/li>\n<li>Opens the database of Tools with which you work normally; if required, enter the user and password accordingly. This will enable the improvements included in the update.<br \/>\nIMPORTANT: Verify that there are no error messages when you log in to the databases. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pm (GMT-6 Cd. of Mexico).<\/li>\n<li>Repeats the point 14 for each database Tools that you have access to in the computer.<\/li>\n<\/ol>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><strong>STEP 3.<\/strong> UPDATE REMAINING TEAMS<br \/>\nCOMPUTERS WITH APPLICATIONS THAT REQUIRE THE ACTIVATION OF A LICENSE<\/p>\n<ol style=\"margin-top: 0;\" start=\"16\">\n<li>Once the <strong>STEPS 1 and 2<\/strong>he proceeds to run the update on all computers that have installed the full suite, or well, the computers that use any of these applications: Management of Maintenance, parts Inventory, Control of tools or Manager requests. It is possible that the system requires elevated permissions or administrator to download the update package and execute the procedure.<\/li>\n<li>At the conclusion of the update, the Suite will detect the change of user of Windows (Usern \u2194 Administrator) and it is possible that you are asked to activate the license of MP. Closes the application of the Suite that you are running, and we will recover the credentials of the Windows user (Usern ) that if you have the Activation record.<\/li>\n<li>Running the applications in the suite: Management of Maintenance, parts Inventory, Control of tools and\/or Manager requests to ensure that the upgrade process has been successfully completed. The system will no longer be required to perform additional tasks and be able to work again with your databases up to date.<br \/>\n<strong>IMPORTANT:<\/strong> Verify that there are no error messages when you log in to the databases. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pm (GMT-6 Cd. of Mexico).<\/li>\n<\/ol>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p>TEAMS WITH THE APPLICATION AND TECHNICAL CONSULTATION<\/p>\n<ol style=\"margin-top: 0;\" start=\"19\">\n<li>The upgrade process runs on the computers where the application uses Technical and Query by logging in to the application and accepting the download of the update package. It is possible that the system requires elevated permissions, or administrator downloading and running the update.<\/li>\n<li>Run the application AND TECHNICAL CONSULTATION V10, the system will no longer be required to perform additional tasks and be able to work again with your databases up to date.<br \/>\n<strong>IMPORTANT:<\/strong> Verify that there are no error messages when you log in to the databases. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pm (GMT-6 Cd. of Mexico).<\/li>\n<\/ol>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p>TEAMS WITH THE APPLICATION TO REPORT REQUESTS (REPORTING)<\/p>\n<ol style=\"margin-top: 0;\" start=\"21\">\n<li>The upgrade process runs on the computers where the application is used REPORTING by logging in to the application and accepting the download of the update package. It is possible that the system requires elevated permissions, or administrator downloading and running the update.<\/li>\n<li>Running the REPORTING of requests, the system will no longer be required to perform additional tasks and be able to work again with your databases up to date.<br \/>\n<strong>IMPORTANT:<\/strong> Verify that there are no error messages when you log in to the databases. In case of errors, you should report them immediately to Support, by writing to soporte@mpsoftware.com.mx or by calling us at 55 5084 5969 in a hours Mon-Fri:9: 00am-6:00 pm (GMT-6 Cd. of Mexico).<\/li>\n<\/ol>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e0c5a92c882\"  data-column-margin=\"default\" data-midnight=\"light\" data-top-percent=\"5%\" data-bottom-percent=\"5%\"  class=\"wpb_row vc_row-fluid vc_row full-width-section  vc_row-o-equal-height vc_row-flex  vc_row-o-content-middle standard_section linksbottom\"  style=\"padding-top: calc(100vw * 0.05); padding-bottom: calc(100vw * 0.05); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"true\"><div class=\"inner-wrap\"><div class=\"row-bg using-bg-color\"  style=\"background-color: #4497ea; \"><\/div><\/div><div class=\"row-bg-overlay\" style=\"background-color:#4497ea;  opacity: 0.95; \"><\/div><\/div><div class=\"row_col_wrap_12 col span_12 light left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69e0c5a92ca12\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone\"   data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\">\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col child_column centered-text padding-2-percent inherit_tablet inherit_phone\"   data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"left-right\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\">\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h1>Can&#039;t find the answer to your doubts or questions?<\/h1>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 25px;\" class=\"divider\"><\/div><\/div><a class=\"nectar-button large see-through-2\"  style=\"\" target=\"_blank\" href=\"https:\/\/svisioncmms.com\/es\/support_and_trainning\" data-color-override=\"false\" data-hover-color-override=\"false\" data-hover-text-color-override=\"#ffffff\"><span>Contact Technical Support<\/span><\/a>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-2 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone\"   data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\">\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69e0c5a92ce8d\"  data-column-margin=\"default\" data-midnight=\"light\" data-top-percent=\"3%\" data-bottom-percent=\"3%\"  class=\"wpb_row vc_row-fluid vc_row full-width-section standard_section claseesp\"  style=\"padding-top: calc(100vw * 0.03); padding-bottom: calc(100vw * 0.03); \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-overlay=\"true\"><div class=\"inner-wrap\"><div class=\"row-bg using-bg-color\"  style=\"background-color: #000cb5; \"><\/div><\/div><div class=\"row-bg-overlay\" style=\"background-color:#000cb5;  opacity: 0.3; \"><\/div><\/div><div class=\"row_col_wrap_12 col span_12 light left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div id=\"fws_69e0c5a92cf89\" data-midnight=\"\" data-column-margin=\"default\" class=\"wpb_row vc_row-fluid vc_row inner_row standard_section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\"> <div class=\"row-bg\" ><\/div> <\/div><div class=\"row_col_wrap_12_inner col span_12  left\">\n\t<div  class=\"vc_col-sm-8 wpb_column column_container vc_column_container col child_column no-extra-padding inherit_tablet inherit_phone\"   data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\">\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 20px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<h2><strong>Additionally, we offer training courses<\/strong><\/h2>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 20px;\" class=\"divider\"><\/div><\/div>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><span lang=\"es\">Our flexible options of online training and face-to-face will provide you with all the knowledge necessary to understand and implement your software maintenance.<\/span><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 20px;\" class=\"divider\"><\/div><\/div>\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-4 wpb_column column_container vc_column_container col child_column centered-text no-extra-padding inherit_tablet inherit_phone\"   data-t-w-inherits=\"default\" data-bg-cover=\"\" data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-hover-bg=\"\" data-hover-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\">\n\t\t<div class=\"vc_column-inner\" ><div class=\"column-bg-overlay-wrap\" data-bg-animation=\"none\"><div class=\"column-bg-overlay\"><\/div><\/div>\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"divider-wrap\" data-alignment=\"default\"><div style=\"height: 20px;\" class=\"divider\"><\/div><\/div><a class=\"nectar-button large see-through-2\"  style=\"\" target=\"_blank\" href=\"https:\/\/svisioncmms.com\/es\/contact\" data-color-override=\"false\"  data-hover-color-override=\"#ffffff\" data-hover-text-color-override=\"#000000\"><span>Contact us<\/span><\/a>\r\n<div class=\"wpb_text_column wpb_content_element\" >\r\n\t<div class=\"wpb_wrapper\">\r\n\t\t<p><br \/>\n<div id=\"myModA\" class=\"modal\"> \r\n    <!-- Modal content -->\r\n    <div class=\"modal-content\"> <span class=\"close\" onclick=\"modalCloseA();\">\u00d7<\/span> <br>\r\n        <!------->\r\n        <h4><strong>Consideration if you are going to use the engine for Firebird database<\/strong><\/h4>\r\n\t\t\t  <br><br>\r\n        <p>However, the excellent performance that this database engine provides, it is important to take into account that this database engine is only recommended for users that do NOT want to use the mobile applications MPsolicitudes or MPmobile, because these APPs ARE NOT COMPATIBLE WITH THE ENGINE FIREBIRD DATABASES.<\/p>\r\n        <!-------> \r\n    <\/div>\r\n<\/div><br \/>\n<div id=\"myModB\" class=\"modal\"> \r\n    <!-- Modal content -->\r\n    <div class=\"modal-contentb\"> <span class=\"close\" onclick=\"modalCloseB();\">\u00d7<\/span> <br>\r\n        <!------->\r\n        <h4><strong>Name of the database and its location.<\/strong><\/h4>\r\n\t\t\t  <br><br>\r\n        <p>Regarding the name of the database: The name that you define can&#039;t wear white space, and the number of characters allowed maximum is 25, for example Maintenance Plant 1 instead use Hyphens or underscores this: Mantenimiento_Planta_1, in addition to it is not allowed that the name of your database-carry special characters such as these: \u00a1 &#034; # , $ % &amp; ( \u00bf ) ? } { The reason for this is that there are some rules or policies that the database engines prohibit the use of these characters.<\/p>\r\n\t\t\t\t\t\r\n\t\t\t<p>You&#039;ll have another field of up to 50 characters that will allow a broader description and complete database.<\/p>\r\n\t\t\t<p>Example:<\/p>\r\n\t\t\t<table style=\"width: 100%;\">\r\n<tbody>\r\n<tr>\r\n<td width=\"30%\"><strong>Name of the database<\/strong><\/td>\r\n<td width=\"30%\"><strong>Name of the access to the database<\/strong><\/td>\r\n<td width=\"40%\"><strong>Long description of the database<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">PLANTA_SPEREN_1<\/td>\r\n<td width=\"30%\">ACCESS TO PLANTA_SPEREN_1<\/td>\r\n<td width=\"40%\">PLANT SPEREN PARQUE INDUSTRIAL EXPORTEC II<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">PLANTA_SPEREN_2<\/td>\r\n<td width=\"30%\">ACCESS TO PLANTA_SPEREN_2<\/td>\r\n<td width=\"40%\">PLANT SPEREN PARQUE INDUSTRIAL HUEHUETOCA<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">PLANTA_SPEREN_3<\/td>\r\n<td width=\"30%\">ACCESS TO PLANTA_SPEREN_3<\/td>\r\n<td width=\"40%\">PLANT SPEREN INDUSTRIAL PARK JILOTEPEC<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">HOTEL_Mara_A<\/td>\r\n<td width=\"30%\">ACCESS TO HOTEL_Mara_A<\/td>\r\n<td width=\"40%\">Hotel All Inclusive Mara Place, Cancun, QR<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">HOTEL_Mara_B<\/td>\r\n<td width=\"30%\">ACCESS TO HOTEL_Mara_B<\/td>\r\n<td width=\"40%\">Gran Executive Hotel Mara Place mexico City, Mexico<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">HOSPITAL_TRAUMATOLOGIA<\/td>\r\n<td width=\"30%\">ACCESS TO HOSPITAL_TRAUMATOLOGIA<\/td>\r\n<td width=\"40%\">Hospital of Traumatology Loma Verdes, Naucalpan<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">HOSPITAL_NEUROLOGIA<\/td>\r\n<td width=\"30%\">ACCESS TO HOSPITAL_NEUROLOGIA<\/td>\r\n<td width=\"40%\">National institute of Neurology and Neurosurgery, CDMX<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">FLOTILLA_1<\/td>\r\n<td width=\"30%\">ACCESS TO FLOTILLA_1<\/td>\r\n<td width=\"40%\">Fleet Cars and trucks SPEREN EXPORTEC II<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n\t\t\t<p>After you&#039;ve created your databases in the MP, these are hosted on the Database Server that you&#039;ve chosen. For example, the databases created by the streamlined staying in your computer, the path in which you can find is C:\\Windows\\SysWow64 or C:\\Windows\\System32. Regularly are Files with the Extension.FDB<\/p>\r\n\t\t\t<p>The databases created in the following types of databases: MariaDB, MySQL, SQL-Server, MPcloud and Oracle does not generate Files. The information is stored in multiple tables of schema information, or in special environments of your server.<\/p>\r\n\t\t\t<p>Regardless of the type of database Server that you manage, we recommend to make backups of your information frequently so that you get a receipt of your information as a preventive measure in case of an emergency, see the section Backup and restore a database.<\/p>\r\n        <!-------> \r\n    <\/div>\r\n<\/div><br \/>\n<div id=\"myModC\" class=\"modal\"> \r\n    <!-- Modal content -->\r\n    <div class=\"modal-contentb\"> <span class=\"close\" onclick=\"modalCloseC();\">\u00d7<\/span> <br>\r\n        <!------->\r\n\t\t<h3><strong>Server IP, user name and password of the database engine<\/strong><\/h3>\r\n\t\t<br><br>\r\n\r\n<p>Today, virtually all companies have at least one IT professional who is responsible for, among many other functions to manage the data and servers of the company. Among their functions include the administration of a database engine, which, for security reasons, has access by means of a user name and a password. If not, any person could enter the network, and provide high-databases, query, modify and even delete confidential information of the company.<\/p>\r\n\r\n<p>For example:<\/p>\r\n<table style=\"width:100%;\">\r\n<tr>\r\n<td width=\"30%\"><strong>DATABASE ENGINE<\/strong><\/td>\r\n<td width=\"40%\"><strong>ADMINISTRATOR USER BY DEFAULT<\/strong><\/td>\r\n<td width=\"30%\"><strong>PASSWORD\r\n<\/strong><strong>(Known only to the manager of IT)<\/strong><\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">MySQL<\/td>\r\n<td width=\"40%\">root<\/td>\r\n<td width=\"30%\">******<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">Microsoft SQL-Server<\/td>\r\n<td width=\"40%\">sa<\/td>\r\n<td width=\"30%\">******<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">Oracle<\/td>\r\n<td width=\"40%\">System<\/td>\r\n<td width=\"30%\">******<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">MariaDB<\/td>\r\n<td width=\"40%\">root<\/td>\r\n<td width=\"30%\">******<\/td>\r\n<\/tr>\r\n<tr>\r\n<td width=\"30%\">Firebird<\/td>\r\n<td width=\"40%\">SYSDBA<\/td>\r\n<td width=\"30%\">******<\/td>\r\n<\/tr>\r\n<\/table>\r\n<p>When you create a database, or a new connection on the MP, the program prompts you for the server name or IP where you will create or is the database to which you want to connect to, as well as a user name and password.<\/p>\r\n<h4><em>The username and password that here we ask, are precisely those that allow access to the <\/em><em>database engine <\/em><em>permissions privileges to create the database. <\/em><\/h4>\r\n<br><br>\r\n\t\t\t<img src=\"https:\/\/support.mpsoftwarecmms.com\/wp-content\/uploads\/2020\/07\/ingresa-informacion-del-servidor.png\" style=\"width:50%; heigth:auto;\">\r\n<br><br>\r\n<p>Now, the administrator of the database can also create different user accounts to allow access to more people by giving them privileges and permissions custom.<\/p>\r\n\r\n<h4><em>With the aim of not to use the administrator user of IT and its respective password each time that the department of maintenance required to create a database or a connection to an existing database, it is recommended that the IT administrator create a user account specifically for the maintenance department.<\/em><\/h4>\r\n<p>A single user account to the database engine is sufficient for the creation and connection of multiple databases.<\/p>\r\n\r\n<p>The username and password that here is requested, you do not have any relationship with the licenses of use are acquired or the amount of users that can access the database, so that a single user account can be enough, because in this case it refers specifically to the user and password of the database engine.<\/p>\r\n\t\t<!-------> \r\n    <\/div>\r\n<\/div>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Inicio \/ Acerca de la instalaci\u00f3n, bases de datos y el entorno \u00bfC\u00f3mo actualizar los...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/pages\/6971"}],"collection":[{"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/comments?post=6971"}],"version-history":[{"count":27,"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/pages\/6971\/revisions"}],"predecessor-version":[{"id":7424,"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/pages\/6971\/revisions\/7424"}],"wp:attachment":[{"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/media?parent=6971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}