{"id":5003,"date":"2021-04-23T23:30:58","date_gmt":"2021-04-23T23:30:58","guid":{"rendered":"https:\/\/support.mpsoftwarecmms.com\/?page_id=5003"},"modified":"2023-11-20T21:51:26","modified_gmt":"2023-11-21T03:51:26","slug":"reporteador-de-solicitudes","status":"publish","type":"page","link":"https:\/\/support.mpsoftwarecmms.com\/en_us\/reporteador-de-solicitudes\/","title":{"rendered":"Reporting applications"},"content":{"rendered":"
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Home<\/a> \/ Maintenance management<\/a><\/p>\n

Reporting applications<\/strong><\/h2>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
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Index<\/strong>
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Introduction to maintenance plans<\/a>
\nBasic elements of a maintenance plan (Parties, activities, and frequency)<\/a>
\nSubmenu of the catalog maintenance plans<\/a><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Related topics<\/strong><\/h4>\n

\u25b8 What is a maintenance request?<\/a>
\n\u25b8 Do from where I can generate or report maintenance requests?<\/a>
\n\u25b8 Where do I get the maintenance requests?<\/a>
\n\u25b8 Diagram of configuration service requests<\/a>
\n\u25b8 Database maintenance Requests<\/a>
\n\u25b8 Creation of users to report requests<\/a>
\n\u25b8 Liga de las bases de datos de solicitudes con las Bases de mantenimiento<\/a>
\n\u25b8 Manage requests received<\/a>
\n\u25b8 Generate an application directly in the request manager<\/a>
\n\u25b8 Registrar solicitudes para su atenci\u00f3n<\/a><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t

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\u00bfQu\u00e9 es el reporteador de solicitudes?<\/strong><\/h4>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
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The\u00a0Reporting applications<\/strong>\u00a0es la app de escritorio que permite enviar solicitudes de trabajo al administrador de mantenimiento desde una PC.<\/p>\n

Todas las solicitudes enviadas desde la app de escritorio\u00a0Reporting applications<\/strong> podr\u00e1 consultarlas el administrador de mantenimiento con la app de escritorio\u00a0Request manager<\/a>.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Los usuarios para reportar solicitudes de mantenimiento son gratuitos e ilimitados. Puedes instalar esta app en cuantas computadoras desees. No requieres licencia para ejecutar esta app.<\/h4><\/span><\/span>\n<\/div>
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Para enviar solicitudes de mantenimiento desde un dispositivo m\u00f3vil consulta la app m\u00f3vil MPsolicitudes<\/a> incluida tambi\u00e9n en la suite<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Instalaci\u00f3n del reporteador de solicitudes
\n<\/strong><\/h4>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
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Step 1.<\/strong> Descarga el archivo de instalaci\u00f3n MPRepSetup.exe<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Step 2.<\/strong> Ejecuta el archivo MPRepSetup.exe en cada una de las computadoras en las que vayas a utilizar el reporteador de solicitudes y sigue las instrucciones del asistente de instalaci\u00f3n.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Al finalizar la instalaci\u00f3n se crear\u00e1 el siguiente acceso directo en el escritorio.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Acceso al reporteador de solicitudes
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Para utilizar este programa es necesario crear previamente una base de datos<\/a> desde el Administrador de solicitudes o el administrador de Bases y usuarios.\u00a0 En dicha base de datos, se deben utilizar los perfiles de usuario para reportar solicitudes de mantenimiento.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Step 1.<\/strong> Ejecuta la aplicaci\u00f3n “Reporteador de solicitudes”.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Step 2.<\/strong> Selecciona la opci\u00f3n “Iniciar utilizando mis bases de datos.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Paso 3.<\/strong> Haz clic en la base de datos a la que te deseas conectar.<\/p>\n

Nota: Si no aparece en la lista de accesos la base de datos a la que te quieres conectar, debes crear una conexi\u00f3n a una base de datos existente<\/a>.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Step 4.<\/strong> Ingresa tus credenciales de acceso (Usuario y contrase\u00f1a).<\/p>\n

Nota: Es necesario dar de alta a los usuarios<\/a> que podr\u00e1n enviar solicitudes de mantenimiento, estos usuarios son gratuitos e ilimitados.<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Enviar una solicitud de mantenimiento
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Para enviar solicitudes de mantenimiento desde el Reporteador de solicitudes, haz clic en el bot\u00f3n Agregar en la barra de herramientas.<\/p>\n

Aparecer\u00e1 una pantalla en la que podr\u00e1s:
\n– Seleccionar el nombre de la empresa en caso de poder reportar solicitudes para m\u00faltiples empresas.
\n– Indicar el departamento.
\n– Ingresar una breve descripci\u00f3n de la solicitud o falla reportada
\n– Indicar que la solicitud es urgente
\n– Marcar que quieres recibir una notificaci\u00f3n v\u00eda correo electr\u00f3nico cuando la solicitud haya sido atendida
\n– Agregar una fotograf\u00eda de la falla para integrarla en el reporte
\n– Agregar observaciones o notas de texto<\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Can't find the answer to your doubts or questions?<\/h1>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
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Additionally, we offer training courses<\/strong><\/h2>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n
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Our flexible options of online training and face-to-face will provide you with all the knowledge necessary to understand and implement your software maintenance.<\/span><\/p>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n

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Consideration if you are going to use the engine for Firebird database<\/strong><\/h4>\r\n\t\t\t

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However, the excellent performance that this database engine provides, it is important to take into account that this database engine is only recommended for users that do NOT want to use the mobile applications MPsolicitudes or MPmobile, because these APPs ARE NOT COMPATIBLE WITH THE ENGINE FIREBIRD DATABASES.<\/p>\r\n \r\n <\/div>\r\n<\/div>
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Name of the database and its location.<\/strong><\/h4>\r\n\t\t\t

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Regarding the name of the database: The name that you define can't wear white space, and the number of characters allowed maximum is 25, for example Maintenance Plant 1 instead use Hyphens or underscores this: Mantenimiento_Planta_1, in addition to it is not allowed that the name of your database-carry special characters such as these: \u00a1 " # , $ % & ( \u00bf ) ? } { The reason for this is that there are some rules or policies that the database engines prohibit the use of these characters.<\/p>\r\n\t\t\t\t\t\r\n\t\t\t

You'll have another field of up to 50 characters that will allow a broader description and complete database.<\/p>\r\n\t\t\t

Example:<\/p>\r\n\t\t\t\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
Name of the database<\/strong><\/td>\r\nName of the access to the database<\/strong><\/td>\r\nLong description of the database<\/strong><\/td>\r\n<\/tr>\r\n
PLANTA_SPEREN_1<\/td>\r\nACCESS TO PLANTA_SPEREN_1<\/td>\r\nPLANT SPEREN PARQUE INDUSTRIAL EXPORTEC II<\/td>\r\n<\/tr>\r\n
PLANTA_SPEREN_2<\/td>\r\nACCESS TO PLANTA_SPEREN_2<\/td>\r\nPLANT SPEREN PARQUE INDUSTRIAL HUEHUETOCA<\/td>\r\n<\/tr>\r\n
PLANTA_SPEREN_3<\/td>\r\nACCESS TO PLANTA_SPEREN_3<\/td>\r\nPLANT SPEREN INDUSTRIAL PARK JILOTEPEC<\/td>\r\n<\/tr>\r\n
HOTEL_Mara_A<\/td>\r\nACCESS TO HOTEL_Mara_A<\/td>\r\nHotel All Inclusive Mara Place, Cancun, QR<\/td>\r\n<\/tr>\r\n
HOTEL_Mara_B<\/td>\r\nACCESS TO HOTEL_Mara_B<\/td>\r\nGran Executive Hotel Mara Place mexico City, Mexico<\/td>\r\n<\/tr>\r\n
HOSPITAL_TRAUMATOLOGIA<\/td>\r\nACCESS TO HOSPITAL_TRAUMATOLOGIA<\/td>\r\nHospital of Traumatology Loma Verdes, Naucalpan<\/td>\r\n<\/tr>\r\n
HOSPITAL_NEUROLOGIA<\/td>\r\nACCESS TO HOSPITAL_NEUROLOGIA<\/td>\r\nNational institute of Neurology and Neurosurgery, CDMX<\/td>\r\n<\/tr>\r\n
FLOTILLA_1<\/td>\r\nACCESS TO FLOTILLA_1<\/td>\r\nFleet Cars and trucks SPEREN EXPORTEC II<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n\t\t\t

After you've created your databases in the MP, these are hosted on the Database Server that you've chosen. For example, the databases created by the streamlined staying in your computer, the path in which you can find is C:\\Windows\\SysWow64 or C:\\Windows\\System32. Regularly are Files with the Extension.FDB<\/p>\r\n\t\t\t

The databases created in the following types of databases: MariaDB, MySQL, SQL-Server, MPcloud and Oracle does not generate Files. The information is stored in multiple tables of schema information, or in special environments of your server.<\/p>\r\n\t\t\t

Regardless of the type of database Server that you manage, we recommend to make backups of your information frequently so that you get a receipt of your information as a preventive measure in case of an emergency, see the section Backup and restore a database.<\/p>\r\n \r\n <\/div>\r\n<\/div>
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Server IP, user name and password of the database engine<\/strong><\/h3>\r\n\t\t

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Today, virtually all companies have at least one IT professional who is responsible for, among many other functions to manage the data and servers of the company. Among their functions include the administration of a database engine, which, for security reasons, has access by means of a user name and a password. If not, any person could enter the network, and provide high-databases, query, modify and even delete confidential information of the company.<\/p>\r\n\r\n

For example:<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
DATABASE ENGINE<\/strong><\/td>\r\nADMINISTRATOR USER BY DEFAULT<\/strong><\/td>\r\nPASSWORD\r\n<\/strong>(Known only to the manager of IT)<\/strong><\/td>\r\n<\/tr>\r\n
MySQL<\/td>\r\nroot<\/td>\r\n******<\/td>\r\n<\/tr>\r\n
Microsoft SQL-Server<\/td>\r\nsa<\/td>\r\n******<\/td>\r\n<\/tr>\r\n
Oracle<\/td>\r\nSystem<\/td>\r\n******<\/td>\r\n<\/tr>\r\n
MariaDB<\/td>\r\nroot<\/td>\r\n******<\/td>\r\n<\/tr>\r\n
Firebird<\/td>\r\nSYSDBA<\/td>\r\n******<\/td>\r\n<\/tr>\r\n<\/table>\r\n

When you create a database, or a new connection on the MP, the program prompts you for the server name or IP where you will create or is the database to which you want to connect to, as well as a user name and password.<\/p>\r\n

The username and password that here we ask, are precisely those that allow access to the <\/em>database engine <\/em>permissions privileges to create the database. <\/em><\/h4>\r\n

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Now, the administrator of the database can also create different user accounts to allow access to more people by giving them privileges and permissions custom.<\/p>\r\n\r\n

With the aim of not to use the administrator user of IT and its respective password each time that the department of maintenance required to create a database or a connection to an existing database, it is recommended that the IT administrator create a user account specifically for the maintenance department.<\/em><\/h4>\r\n

A single user account to the database engine is sufficient for the creation and connection of multiple databases.<\/p>\r\n\r\n

The username and password that here is requested, you do not have any relationship with the licenses of use are acquired or the amount of users that can access the database, so that a single user account can be enough, because in this case it refers specifically to the user and password of the database engine.<\/p>\r\n\t\t \r\n <\/div>\r\n<\/div>
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What is a access to the database?<\/strong><\/h3>\r\n\t\t

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When you create a database, it automatically creates an access to the database. Access is a file that contains encoded all information regarding the IP address or name of the server where the database resides. This information is also recorded in a QR code, which will facilitate the connection of mobile devices to the database.<\/p>\r\n\t\t \r\n <\/div>\r\n<\/div>\n\t<\/div>\r\n<\/div>\r\n\r\n\r\n\r\n\n\t\t<\/div> \n\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"Inicio \/ Gesti\u00f3n de mantenimiento Reporteador de solicitudes \u00cdndice Introducci\u00f3n a planes de mantenimiento Elementos...","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"_links":{"self":[{"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/pages\/5003"}],"collection":[{"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/comments?post=5003"}],"version-history":[{"count":21,"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/pages\/5003\/revisions"}],"predecessor-version":[{"id":7257,"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/pages\/5003\/revisions\/7257"}],"wp:attachment":[{"href":"https:\/\/support.mpsoftwarecmms.com\/en_us\/wp-json\/wp\/v2\/media?parent=5003"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}